FAQ
❓ Frequently Asked Questions (FAQ)
Here are answers to some of the most common questions about shopping with Tidy Secrets.
🛒 1. How do I place an order?
Simply browse our site, add items to your cart, and click “Checkout” to complete your purchase.
📧 2. Will I receive an order confirmation email?
Yes, you will receive a confirmation email immediately after placing your order.
📦 3. How long does order processing take?
All orders are processed within 1–3 business days, excluding weekends and holidays.
🚚 4. How long does shipping take?
Shipping in the USA takes about 7 business days; Europe takes about 15 business days.
🌍 5. Do you ship internationally?
Yes! We ship worldwide. Rates and delivery times vary based on your location.
💰 6. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA and Europe.
📮 7. Do you ship to P.O. boxes?
We do our best to accommodate P.O. box addresses, though some carriers may have limitations.
🔄 8. Can I return a product?
Yes, we accept returns within 30 days of delivery. Items must be unused and in original condition.
💳 9. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods.
🧾 10. Can I cancel or change my order?
If your order hasn’t shipped yet, please contact us as soon as possible to make changes.
📦 11. How can I track my order?
You will receive a tracking link via email once your order has shipped.
🕒 12. I haven't received my package—what now?
If your order hasn’t arrived within the expected time, please check your tracking link or contact us directly.
📤 13. Do you offer express shipping?
Currently, we offer standard shipping only, but we plan to introduce express options soon.
🛍️ 14. Are your storage bags durable?
Yes! All of our storage and travel bags are made with high-quality materials for durability and long-term use.
🎁 15. Do you offer gift wrapping?
Not at the moment, but we are exploring this option for the future.
🔐 16. Is my personal information safe?
Yes. We use secure encryption technology and never share your data without consent.
🧼 17. How do I clean the storage bags?
Most bags can be wiped clean with a damp cloth. For specific care, refer to the product label.
👨👩👧 18. Do you offer products for families?
Yes! Our products are designed to suit homes, families, travelers, and organizers of all kinds.
🎨 19. Are your products available in different colors?
Yes, many of our storage bags come in multiple colors and styles. Check the product page for options.
📩 20. How can I contact customer service?
You can reach us by email at tidysecrets@hotmail.com or call us at +1 725-373-4167.
📞 Contact Information
Business Name: TIDY SECRETS, LLC
Email: tidysecrets@hotmail.com
Address: 400 NW 98TH AVE, PEMBROKE PINES, FL 33024
Phone: +1 725-373-4167